Terms of use
Terms of use
www.mentzos.gr is the extension of the physical store Mentzos jewelry located at
19 Cyprus Avenue in Argyroupoli Attikis
Phone/Fax : +302109953284
E-mail: [email protected]
VAT number (TIN): 059892803
Tax Office: ILIOUPOLIS
General Commercial Register Number: 85274002000
Product prices
The prices listed in the relevant catalogs next to each product include VAT.
These prices refer to the quantities that are available, while www.mentzos.gr
reserves the right to modify the description and prices of its products without prior
notification, but undertakes, upon fulfillment of your order, to ship the products
you ordered with the features and prices posted on its website at the time of the
order.
Limitations of Liability
For all the products contained in the catalogs of www.mentzos.gr there are clear
indications of the availability of our warehouse. The transaction will be considered
completed only after a written electronic confirmation has been sent. In the event
that it is impossible to execute an order, www.mentzos.gr has the right to withdraw
and not fulfill it, and in the event that the price has already been collected, it is
returned by deposit to your Bank account.
Promotional messages
www.mentzos.gr provides its users with the possibility to choose their information
about the new products available on the market and for other possible offers, by
sending relevant e-mails to their e-mail address.
The above service will be discontinued at the customer's request.
Privacy
PERSONAL DATA PROTECTION STATEMENT
For the start of the transaction between us is the disclosure on your part of some of
your personal information. When you place an order, we will ask you for your full
name, the address to which the products sold will be shipped, your landline or
mobile phone number and your e-mail address.
We are committed to protecting your privacy. Our company's authorized
employees, on a need-to-know basis, collect and process your personal data only
when absolutely necessary. We constantly review our systems and data to ensure
the best possible service for our customers. Children under the age of 16 MUST
have their parents' consent before using the services on this website.
We collect information:
when you subscribe to our newsletter,
when you take part in contests and sweepstakes,
when you register on the website via your web or mobile or provide personal
information in store via your membership card,
when an order is placed through the website,
if you wish to receive personalized updates,
We process with your consent the following personal data, which you provide
during your interaction with the website and when you use the relevant services
and functions. Data may include name, title, gender, birthday (day, month, year),
email address, telephone number, postal address, financial information (debit and
credit card details), shipping address, receipt address or invoice and any other
information you deem necessary to share with us.
Information collected from you through the website will be combined with personal
information you may have provided at our physical store.
The processing is carried out through computers as well as forms and always
involves the application of the security measures provided for by the current
legislation.
Newsletter
We wish, if you consent, to inform you about products, services, events, discounts,
promotions of www.mentzos.gr (including personalized content and advertising,
social media, and our online partners).
When completing your purchases, you can select the corresponding box so that we
can send you promotional messages, newsletters, updates. With your consent, we
will use your email address as a convenient way to contact you about your order or
for any other notices and reminders. At any time, we may update you about the
website or about new products.
We will never give your email address to third parties for promotional purposes
Unsubscribe from email contact list
If you do not wish to receive offers and promotions by email, select the
unsubscribe link in any email. You can unsubscribe at any time.
Storage of personal data.
Your personal privacy, as an individual and as a customer, is important to us, so we
do not use the information you give us on this website to learn anything more
about you than to complete your purchases or to provide you with services such as
new notifications or reminders. Any personal information collected by us while
browsing and using the website is recorded electronically and used in accordance
with the Personal Data Protection Act.
Personal data is accessed by the staff of www.mentzos.gr who deal with the
processing of personal data. More specifically, the staff belonging to the following
departments: IT, administrative staff, customer service, marketing, as well as other
people who need to process personal data to perform their work.
How can we change this policy?
We will notify you of possible changes to this Privacy Policy by posting the amended
terms on the website.
If you do not agree with the new terms of this Privacy Policy, you must stop using
the website and if you are a registered user, you can delete your account within
thirty (30) days by contacting us at e-mail: info@ mentzos.gr. Your account will be
closed and you will not be bound by the new terms. You can also request the
deletion of your information (as stated above). Otherwise, if you continue to use the
website after the date of the change of terms, it implies acceptance of the new
terms of the Privacy Policy.
Contact
We are always at the disposal of our customers. If you have any questions about
our Privacy Policy, if you want us to stop using your information, if you want to
exercise your rights as stated above, or if you have any complaints, please contact
us.
You can contact us at the email address: [email protected] or at customer service at
+30 2109953284 by phone.
Cookies Policy
www.mentzos.gr uses cookies because without them it would be impossible for
some of its basic services to function.
The status of the orders, the multiple choices of the users, the storage of items in
the cart or the list, the recognition and facilitation of the frequent users as well as
the improvement of the content of the website.
Cookies do not cause damage to users' computers or to the files stored on them,
while they are automatically deleted each time you leave the site.
Learn more about cookies at www.cookiecentral.com
Right of Withdrawal
According to Law 2251/1994 as amended and in force, the Customer has the right
to return the products he bought from the online store, as long as they are
products that are not exempt from the right of withdrawal, free of charge, without
being obliged to announce the reason for which he wishes their return, within
fourteen (14) calendar days of their receipt. The Customer can deliver these
products directly to the Company's headquarters or send them at his own expense
to the Company's headquarters. In any case, before returning the products, the
Customer can contact the Company, either by phone or by sending an electronic
message. The Customer must return the products intended for return, with their
official proof of purchase, in the same condition in which they were received,
without the products having been unsealed or their packaging tampered with or
having been used. A condition also for the return is that the conditions of their
preservation have been observed. The return is accepted only if the Customer has
previously paid any amount incurred by the Company for sending the products to
the Customer, as well as the shipping costs for their return. The declaration of
withdrawal is made in writing by filling in the relevant form (download the relevant
form here) and sending it a) either to the postal address of the Company, L.
Kyprous 19 Argyroupoli, Attiki, P.O. 16451 or at the email address [email protected].
The Company is obliged to confirm receipt of the withdrawal statement in writing as
soon as it receives it. In case of withdrawal, the Customer is obliged to return the
products, within fourteen (14) calendar days from the day he communicated the
withdrawal. Following the declaration of withdrawal, the Company is obliged to
return to the Customer the price collected. The refund of the price due to
withdrawal by the Customer will be made at the latest within fourteen (14) calendar
days from the time the Company received demonstrable knowledge of his
withdrawal. Delivery costs are not refunded, unless the Customer has chosen a
delivery method other than the cheapest standard delivery method offered by the
Company. The Customer is responsible for any reduction in the value of the
returned products, if he used other than what was necessary. Exceptions to the
Right of Withdrawal From the Customer's right of withdrawal provided for in the
above paragraph, those products purchased from the online store and: - Have been
unsealed or used after delivery are excluded. - In the cases where the price of the
products has been paid in a physical store of the Company and in addition, the
products have been received from the physical store of the Company, as the sale is
not considered to have been made remotely
