Company Information

The website www.mentzos.gr is the online extension of the physical store “MENTZOS ORESTIS PANAGIOTIS” (Mentzos Jewelry) located at:
19 Kyprou Avenue, Argyroupoli, Attica, 16451, Greece

• Telephone / Fax: +30 210 9953284

• Email: [email protected]

• VAT Number: 059892803

• Tax Office: Ilioupoli

• G.E.MI. Number: 85274002000

Product Prices

All prices listed on the website include VAT.
The www.mentzos.gr online store reserves the right to modify product descriptions and prices without prior notice. However, we guarantee that your order will be fulfilled at the price and with the product characteristics displayed at the time the order was placed.

Limitation of Liability

All product listings include clear information regarding stock availability.
An order is considered completed only after written electronic confirmation has been sent.
If it becomes impossible to execute an order, www.mentzos.gr reserves the right to cancel it. If payment has already been received, the full amount will be refunded to your bank account.

Promotional Messages – Newsletter

Users may choose to receive email updates about new products, offers, and promotional campaigns.
This service may be discontinued at any time upon the customer's request.

PERSONAL DATA (GDPR Notice)

Privacy Policy Statement

To initiate any transaction with us, you will be required to provide certain personal information (full name, shipping address, phone number, email address).
We are fully committed to protecting your privacy. Authorized employees process your data only when absolutely necessary and always in accordance with legal requirements.

Users under 16 years of age must obtain parental consent before using our services.

We collect information when:

• you subscribe to our newsletter

• you participate in contests or giveaways

• you register on the website or use our loyalty card in-store

• you place an order through the website

• you opt in for personalized updates

With your consent, we process personal data such as:
full name, title, gender, date of birth, email, phone number, postal address, payment details (credit/debit card information), shipping/billing address, and any other information you choose to provide.

Data collected via the website may be combined with personal information provided at our physical store.

All processing is carried out using electronic and/or physical systems, always following the required security measures.

Newsletter – Unsubscribe

With your consent, we use your email address to send you order-related notifications, updates, promotions, and personalized suggestions.
You may unsubscribe at any time by selecting the unsubscribe link found in every email.

We never share your email address with third parties for promotional purposes.

Data Storage

Your privacy is important to us. Any personal data collected is used exclusively to complete your purchases and provide services such as notifications and reminders.
Access to your personal data is restricted to authorized personnel only (IT, administration, customer support, marketing).

Changes to the Privacy Policy

Any updates to this Privacy Policy will be published on the website.

If you do not agree with the updated terms, you must discontinue the use of the website. Registered users may request account deletion within thirty (30) days by contacting us at [email protected].
You may also request deletion of your personal data.
Continued use of the website after policy changes constitutes acceptance of the new terms.

Contact

For any questions regarding this Privacy Policy, requests to stop data usage, or to exercise your GDPR rights, please contact us:
Email: [email protected]
Customer Service: +30 210 9953284

Cookie Policy

The website www.mentzos.gr uses cookies that are essential for its core functionalities, such as:

• order status tracking

• multiple user preferences

• storing items in the cart or wishlist

• recognizing returning users

• improving website content

Cookies do not cause damage to users' devices or stored files and are automatically deleted upon exiting the website.

RIGHT OF WITHDRAWAL (Law 2251/1994)

Customers have the right to withdraw from the purchase within 14 calendar days from the date of delivery, provided the product is eligible for return.

Conditions:

• The product must be returned in its original condition, unused, unopened, and with intact packaging.

• It must be accompanied by the purchase receipt or invoice.

• Return shipping costs are borne by the customer.

The refund will be issued within 14 calendar days from the date we receive and acknowledge the withdrawal form.

Exceptions

The right of withdrawal does not apply to:

• Products that have been unsealed or used after delivery.

• Purchases paid for and collected directly from the physical store (not considered distance selling).